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Shipping & Returns

Shipping

dogPACER orders:
Fedex provide our shipping service on an express service. Delivery usually takes 2-3 days depending on the delivery address. You will be provided with a tracking number after you place your order which can we viewed on the Fedex website.

Dog supplement orders:
All dog supplement orders are shipped via ParcelForce delivery on a 24 hour service. You will receive a tracking number shortly after your order to enable to trace your shipment.

Returns

dogPACER returns:
You have up to 14 days to return your dogPACER for whatever reason. You will be charged a restocking fee of £50. You will be liable to cover the return shipping costs. Refunds will only be issues on safe return the of the dogPACER unit.

Dog supplement returns:
You have up to 30 days to return your dog supplement order for whatever reason. No re-stocking fee applies. Customer will be liable for return postage costs. Refunds will be issued upon safe return of any dog supplements.

Returns address: Great Coldharbour Farm, Cuckoo Lane, Brenchley, Kent TN12 7HX.